FAQ

Unfortunately, yes. T/M Pharma Co. received reports that there have been products circulating in the market using the brand name Tatiomax, and also the company name. These scammers sell products that T/M Pharma Co. do not really market and distribute. This is very dangerous for the health of the consumers because those products are not certified safe.

In relation, we highly suggest that precautionary measures be taken to know if you have the genuine products or not.

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• Who is T/M Pharma Co.?

T/M Pharma Co. is a marketing and distribution company located at 21 Congressional Avenue, Brgy. Bahay Toro, Quezon City, whose company number is 09267128753 and registered SEC # PG201019329. The surge of the health and wellness industry makes it a reasonable investment, which is only a bonus as the real goal is to uphold good health and proper wellness. Thus, serving a good business foundation, it is the advocacy of T/M Pharma Co. to provide products that are invaluable to the health of the consumers.

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• What is Glutathione?

According to the most recent scientific studies, Glutathione is the most important endogenous antioxidant within the human body. It is the only antioxidant that can recycle itself, maintaining cellular redox homeostasis. As a result, Glutathione helps maintain the oxidational level of the human body cells. It is what reduces hemoglobin, enabling it to accept oxygen and carry it to the cells.

Glutathione protects the immune system against oxidative stress as it allows the proliferation of the newly formed immune cells, in assault with viruses and germs. Moreover, glutathione is the King of antioxidants especially on impounding the free radicals attacking the body. Proper amount of glutathione in the body leads to protection from free radicals and freedom from impurities, and also the way to have an ageless beauty.

To add, Glutathione is very important to the body as it protects the nucleus of the cell, even the DNA and the mitochondrial DNA of the cells.

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• Why shall I take Glutathione?

Knowing what glutathione does for the body, it is best to take it not just for the skin whitening effects but mainly for boosting your immune system. Recent studies are showing very good results of taking glutathione to supplement the body needs for antioxidants considering the current state of the environment in terms of pollution and other factors that promote free radical attacks.

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• What are the differences between capsules and softgels?

The basic difference between Glutathione capsules and softgels is the absorption rate. Capsules or caplets have the least absorption rate. Softgels have 5 times more absorption rate as compared to the capsules. It usually takes up to 5 minutes for the soft gels to be absorbed by the body.

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• Which type of Glutathione products are the best to use?

It really depends on the body condition and preference of the person who is going to take it. Of course it is best to consult your doctor about it.

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• How do we distinguish the genuine Tatiomax products from the fake ones?

Genuine Tatiomax products are using the Tatiomax logo which is the letter ‘T’ surrounded by veins and flowers. ‘T’ stands for Tatiomax. Genuine Tatiomax softgels are really like a gel and not just capsules with a thick liquid inside

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• I think I bought a fake Tatiomax product, what shall I do?

If you see that you got a fake Tatiomax product. It is best to gather as much information as you have about the seller/distributor and then report it to the authorities. You may also report it to us and then we will get in touch with you.
Give us the following information when reporting about getting the fake product or dealing with the illegitimate distributor, together with photos or other supporting documents:
Your Name:
Your Physical Address:
Your Email Address (if applicable):
Your contact numbers:
Name of the fake product you got:
Name of the seller/distributor you dealt with:We encourage you to be vigilant as this concerns your health and it is a committed crime.

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• How do we know if a distributor or reseller is legitimate?

Please contact support@tatiomaxglutathione.com to verify whether the distributor or seller you are dealing with is legitimate or not. We choose to do it this way at this time instead of posting the name of the distributors in order to protect them from the scammers who might use their name and pretend that the fake products come from them.

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My Account

• How do I create an account or register?

Click on REGISTER at the top right of the page to access our account registration form. You can also sign up for an account during the checkout process.

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• How can I reset or get my password if I’ve forgotten it?

Click on LOGIN at the top right of the page and select the ‘Forgotten Password’ link. We will send you a secure email that will allow you to reset your password.

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• How do I change my password?

When you are logged in, Click on MY ACCOUNT at the top right of the page then select ‘Account Details’ link. Change your password then click Save Changes.

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• How do I change my billing or shipping address?

When you are logged in, Click on MY ACCOUNT at the top right of the page then select ‘Addresses’ link. Click ‘Edit’ on the address you would like to change. Make the changes then click Save Adddress.

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• What are the benefits of having an account with you?

With your TatiomaxGlutathione.com MY ACCOUNT, you will have access to the following information:
Your Account Information
Your Order History
Access to special promotions and deals just for our registered customers

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My Orders

• How do I place an order?

Visit the SHOP page and select the item you are interested in and hit the ‘Add to cart’ button. Once added to your cart follow the simple steps through the checkout to complete your order.

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• How can I check the status of my order?

Check your email. We will email you with the shipment tracking number once the item is being shipped, you can use this to track the delivery with the courier. You should expect to receive an email from us by the end of the next working day following the day that you placed your order. Alternatively, once logged in, go to MY ACCOUNT and select ORDERS section. This will list all of your orders and the current status of each. If you do not have an account you will still receive a shipping tracking email but will not be able to view the details of your order online. If you have questions you can contact us.

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• How can I track my order?

You will receive an email with the shipping tracking number once it has been dispatched. Additionally, if you have a TatiomaxGlutathione.com account, once logged in, go to MY ACCOUNT and select ORDERS section to see status updates for your order and view the shipment tracking number. All of our parcels are shipped by JRS/LBC so you can track your order using JRS/LBC’s online services and customer support team.

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• How do I cancel my orders before making a payment?

Please contact support@tatiomaxglutathione.com if you want to cancel your order before making a payment. Note: We cannot give refunds once payment is verified.

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• What sales tax do you charge?

Please contact us. We will let you know once it is available for you to purchase. You can also complete our bulk order request form. If your order is for a large volume of items we may be able to offer you special pricing or a discount.

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• Do you offer bulk pricing for larger orders?

Yes! Please contact us. We will review your request and contact you with details of any promotions we can apply. We will also ensure we have the quantity you require in stock so you can complete your purchase.

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Payments and Security

• Is your site safe and secure?

Yes! We use industry leading security protocols on our website including SSL certificate and payment services provided by Paypal. Your data is safe with us – please review our Privacy Policy for more information about how we use your personal data.

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• Are my personal details safe with your company?

Yes, of course. We take data privacy very seriously and ensure that your data is managed in accordance with all applicable legislation. Please review our Privacy Policy for more information about how we use your personal data.

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• What payment methods do you accept?

We accept bank payments and through PayPal. Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to TatiomaxGlutathione.com system for your order.

Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

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• What sales tax do you charge?

We are required by Law to collect sales tax where the sale of our product requires us to do so. You can review the amount of sales tax you will be charged in the checkout process.

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• What is a Security Code? Where do I find it?

The Security Code is required for all transactions with American Express, Discover, Visa and MasterCard. The Security Code is an added security feature used by your credit card company to protect you against online fraud. Because the Security Code number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The Security Code is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a Security Code number.

Visa, MasterCard, Discover: The Security Code is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the Security Code will appear after the last four digits of your account number.

American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right.

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Returns and Refunds

• How do I make a return?

Please review our Return and Refund policy and procedure.

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• What do I do if my product is defective upon delivery?

Please review our Return and Refund policy and procedure.

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• What is your returns policy?

Please review our Return and Refund policy and procedure.

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• You have sent me the wrong item, what should I do?

Please contact us and we will work with you to resolve this issue to your satisfaction.

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• How long does it take for me to get a refund?

Once your return is received and inspected your refund will be processed and applied to your original method of payment within 7 days.

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Shipping and Delivery

• Can my order be shipped outside of the Philippines?

Yes! We do offer shipping outside of the Philippines to specific countries only.

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• Where can my order be delivered?

We deliver in the Philippines and to specific countries.

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• What shipping options do you provide?

We ship via JRS/LBC for Philippine orders and EMS for international orders.

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• Do you offer free shipping?

We offer free shipping for Philippine orders only.

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• From where does my order ship?

Your order will be shipped from Quezon City, Philippines.

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• How long will it take for my order to arrive after making a payment?

Once payment has been made, we’ll review it then process your order. For local order it usually takes 1-2 business days to receive your order. International orders usually takes 7-10 business days.

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